Why NHL in Vegas is a low-stakes gamble—but is it most deserving?

October 8, 2015October 5, 2015 / Elliot Chan / Leave a comment

The ‘best’ cities for NHL expansion

By Elliot Chan, Opinions Editor
Formerly published in the Other Press. Oct. 1, 2015

The National Hockey League has kept their cards close to their chest in terms of when and where the next expansion franchise—if there is one—will be. As far as competition goes, Las Vegas and Quebec City are the two frontrunners, being the only two cities to submit their $10 million application fee. While eyes are on the prize, both of those cities have things working against them when it comes to adopting a NHL franchise.

Las Vegas, known for its sultry heat and abundant amount of entertainment, may seem like a bizarre place to watch hockey. In addition, having never been home to a major sports team, Las Vegas doesn’t inspire a lot of confidence. Bets are on for whether such a venture would be successful or not. We would hate to see it become another inescapable desert disappointment, (cough cough) Phoenix, I mean, Arizona.

All I can say is that the heat will not be what harms their chances; it will be the fan base. At the moment, Hockey Vision Las Vegas, an organization seeking committed hockey fans to buy tickets, is aiming to convince the league that there is a strong desire for hockey. I believe there is a fan base in Vegas, but not necessarily from the locals.

Las Vegas is a vacation hotspot with 40 million people visiting in 2014—many of whom came during the winter season, i.e., hockey season. This is a perfect opportunity to lure in spectators who would not have an opportunity to see hockey otherwise.

I know that Vancouver fans will happily drop $500 for flights and an all-inclusive trip to Vegas to see a Canucks away game against the Las Vegas team. But would those living in the Sin City bother seeing their own team? The fact is that any Canadian hockey fans would be excited to see their team in Vegas, but if that’s the case, why not have the expansion take place closer to home?

Seeing Winnipeg get a team back in 2011 must have given Quebec City a lot of hope. The reason they lost the Nordiques in 1995 to Colorado was because their facilities could not match the new NHL standards. That’s all changed now; the Videotron Centre gives the city some legs to stand on when trying to earn the NHL’s attention. It’s designed with hockey as its sole purpose. With that being the case, it’s just a matter of time before hockey returns to French Canada.

However, Quebec could get a franchise again via a different route: the Carolina Hurricanes have been rumoured to be on the move. This means the former Hartford Whalers franchise could possibly move north of the border… wouldn’t that be nice?

Las Vegas and Quebec City are as different as cities come, but for hockey, I believe these two places are apt choices. Nevertheless, I hate seeing so many NHL franchises concentrated on the East Coast. We are due for a couple of purely western teams. For selfish reasons, I would rather see an expansion team in Seattle or Portland before a team in Quebec City. One thing lacking for Vancouver fans is an opportunity to go on road trips to see our regional rivals. If Seattle can make a push when the next expansion round comes around, that would be exciting news. But for now we’ll take what we can get, and be happy we don’t live in Atlanta.

Level up the real way

October 5, 2015October 5, 2015 / Elliot Chan / Leave a comment

How to gamify your life

By Elliot Chan, Opinions Editor
Formerly published in The Other Press. Oct. 1, 2015

Why do we love video games? I personally don’t. I find them stressful and frustrating. More often than not, I drop the controller and tune it out. I love listening to people talk about video games with enthusiasm, though. But, because of my ineptitude, I choose to pursue more achievable goals in my life.

Hence, I reframe my question: why do they love video games? Well, I guess other people love video games because there are these little achievable goals. You go from one stage to the next collecting coins, building infrastructures, defeating bad guys, saving the princesses, and heroically winning. That doesn’t always happen in life. The game of life lacks the instant gratification felt in a video game. Life’s little achievable goals take years and years to accomplish.

Moreover, life’s little defeats aren’t as miniscule as video games either. If you lose in life—get fired, fail an exam, get dumped by your partner—you cannot restart; you have to live with it day after day after day. We love video games because a game is an escape. It’s our second life, where failure can be chocked up as a few minutes wasted.

Although video games are great escapes from the real world, the same way sports are for some, the same way television shows are for others, we need to understand that life is the ultimate game. Life is the only game that matters. But why then are we so content with being idle with our lives and putting all of our efforts and energy into a video game, where accomplishments seldom matter?

The reason is because we often make our goals in life too grand to accomplish; we set the bars and our sights too high. That is not how a video game works. In a game, you don’t start at the hardest level; you start at the beginning. You have little, surmountable tasks to accomplish first, they get incrementally harder, and then you fight the boss. That is how you should consider life. That’s how you gamify life. You do it by visualizing it not as a monotonous day-after-day grind, but reframe it as little surmountable tasks, which will ultimately lead to achievements.

When you think of work, you often consider the paycheque. Why not? That’s the whole reason for work. But if that’s the case, then you are always going to be disappointed. After all, you don’t play Mario just to collect the coins, right? Your job should be an avenue for your self-improvement. You should be growing with each day’s task. You should be becoming a better manager and a more skilled worker.

At school, we often dream about graduation, but what about the actual process of learning? Is homework just a means to an end? If it is, then it’s obviously not a game, it’s just a chore. Strive for improvement, yearn to beat the task and excel. If you are willing to waste five hours trying to level up on your iPhone game, you can very well spend that five hours beating your previous score for your homework assignment and retaining the information.

We love games because they’re an escape from reality, but we have to remember that we deserve to win in life too. So don’t waste all your efforts in front of the screen, save some for the real world.

Thanks for nothing

September 27, 2015September 20, 2015 / Elliot Chan / Leave a comment

Why we shouldn’t give credit unless credit is due

By Elliot Chan, Opinions Editor
Formerly published in the Other Press. September 16, 2015

Now and then we find ourselves sending praise to someone who doesn’t deserve it. This tends to happen in environments where you have to work as a team or as an ensemble. It seems when bad work is done, blame is passed around and fingers are pointed. That’s a destructive attitude, solving nothing. Alternatively, the reverse problem is as bad. It seems that slackers in a group with success would also join in and receive praise. I believe the second scenario can be as harmful as the first.

Riding on the coattails of others is a survival strategy that should have been eradicated at some point during human evolution. We all know someone who does the bare minimum, or little to nothing, and allows others around him or her to pick up the slack. The same way you would cut out a cancerous tumour, you should do the same for that member of the team.

They might be nice, kind-hearted, or have some positive trait. They might have personal issues that stop them from excellence. Regardless, you want to give them the benefit of the doubt and help them along. Still, nothing is more infuriating than someone getting praise for work they didn’t do.

There is a Douglas Coupland quote from the novel Hey Nostradamus! that has always stuck with me: “[I] was raised to believe that the opposite of labor is theft, not leisure.”

The person who doesn’t perform is essentially stealing from the collective. They might not be stealing anything tangible and in the grand scheme of things it doesn’t matter, but if you allow them to take what isn’t theirs, you are feeding a wild animal, causing them to become dependent on others. You are not helping them. You are not a charity. You are enabling a lazy attitude and that is a benefit to nobody.

One common problem, especially in a professional environment, is when a superior takes credit for work their subordinate had done. While this is indeed a bitch move, I also believe that subordinates allow this to happen by displaying weakness. We need to stand up and defend ourselves without seeming entitled or arrogant.

If you notice someone taking your work and soaking in the praise themselves, you’d need to understand that they might never see their own self-righteousness. They may be a pathological liar or a narcissistic asshole. Don’t call them out immediately, keep a record, and approach their boss. Alternatively, you can try to empathize. Ask: why do they need to lie and steal your efforts? Often it is because of their insecurities and failings. If that is the case, give it time, and be patient. If your work is good and your aim is true, you’ll shine.

The World of Online Payments

September 25, 2015September 20, 2015 / Elliot Chan / Leave a comment

Read full series at the Control blog: Part 1/Part 2/Part 3/ Part 4/ Part 5

Let’s embark on a trip together, shall we? In this five-part series, we’ll be exploring payment solutions around the world and discussing the cultural and technological differences that enable diversified methods of online payments.

Because the world is linked together in so many ways, one of which is the digital marketplace, it’s crucial for your business to understand how a certain demographic prefers to pay. Acknowledging your audience’s payment preference, regardless of which country or hemisphere they live on, is business intelligence that will make you fluent in the payments world.

North America: In North America, credit card is king in terms of online payments. However, there are a number of payment options rising in popularity across the continent. [Read full article here]

South America: In South America, the middle class is rising and the unbanked and underbanked population are now accessing online payments. All this is changing commerce. [Read full article here]

Europe: Europe is home to many different languages, buying cultures, & online payments. Each of those elements will be vital as eCommerce penetration grows. [Read full article here]

Asia/Australia: There are two Asian markets online, one is leading the industry and the other is rising. Online payments will be the keystone for both as trends continue. [Read full article here]

Africa: Africa is a region with fastest growing Internet penetration. Online payments, along with regulations and infrastructure, can help eCommerce thrive. [Read full article here]

You might like me when I’m angry

September 22, 2015September 20, 2015 / Elliot Chan / Leave a comment

Why the ‘rage room’ is a therapeutic blessing

By Elliot Chan, Opinions Editor
Formerly published in the Other Press. September 16, 2015

We live in a society where we have to walk in line, talk politely, and eat with our mouths closed. We put so much pressure on ourselves to stay civilized that often we forget that we are animals. The way we bottle up our rage, stress, and frustration is one of the reasons why we have such an internalized, yet explosive, brand of suffering. When we erupt we do it in the most self-destructive ways: we burn bridges, sabotage ourselves, and mostly likely hurt our loved ones. Talking only does so much, writing in our journals only does so much, and even drugs and alcohol can only mute the pain temporarily. What we need is a safe environment to let it all out.

The rage room is the latest trendy stress-relief activity and I think it’s about time. Toronto has its very own, and I think Vancouver should venture into that market as well. Basically, the rage room is a confined space where you, the paid participant, can release your anger on inanimate objects. The same way dogs love to chew and cats love to scratch, humans have an innate desire to see things break and go boom.

Why not go to yoga, relax in a hot tub, or get a nice massage? If you like trendy, why not go lie down in a float spa? Why not go exercise for an hour or two to get the sweat out? While those activities will relieve stress, it offers a solution from one side of the spectrum. Relaxation has a certain flavour and destruction has a different one. It’s like wanting a White Castle burger and settling for a hotdog from Hot Dog Heaven.

Let’s say your favourite hockey team lost and you feel pissed. You don’t want to go do yoga. You want to smash this lamp here. Let’s say you found out that your ex-girlfriend is dating a richer, nicer, better-looking guy, you don’t want to read a nice book in the bathtub, you want to smash this lamp here. Of course we—controlled, well-mannered humans—never actually follow through with our destructive thoughts, but the fact that many of us have them makes me believe that we need a place to release it.

While a rage room is a fairly new concept, and may only be advertised as a fun thing to do on a Tuesday afternoon, I believe that there should be a rage space for every coffee shop. Just a place where we can walk into, bring something we want to destroy, and leave with the satisfaction that we can still make an impact in this world. We can still alter the outcome of a physical entity, without hurting another human being, of course.

Not everything in life will go your way. Sometimes the Canucks will lose. Sometimes your boss will not acknowledge your efforts. Sometimes your partner will belittle you at a party. Sometimes your life will seem like it’s spinning out of your control. That’s because we are forced to place meaningless objects on pedestals. We worship objects. We shouldn’t. Smash it. Smash it before you find yourself downtown smashing the window of The Bay or flipping over a cop car.

The gravel is always grayer

September 19, 2015September 15, 2015 / Elliot Chan / Leave a comment

Don’t be pressured to purchase by the snobby world around you

By Elliot Chan, Opinions Editor
Formerly published by The Other Press. Sept 10, 2015

I won’t do it. I won’t spend eight hours a day, 251 days a year working to buy an expensive car or a fancy-ass watch or anything that I don’t need. I won’t do it to impress an employer, I won’t do it to impress friends, and I won’t do it to impress family. Life is so much more than being frivolous. Even if I am wealthy, I will not blow my paycheque on items that are supposed to catapult me to the next social class. Fuck that!

Today everyone is a connoisseur of some sort. Fashion, food, drinks, and so on. Everybody thinks they are experts at something and therefore are encouraged—nay, expected—to judge it. This type of snobbery extends from music, to food, to transportation, to neighbourhoods.

We have all behaved like snobs at one point or another. Most of us don’t even notice it. The reason is that we all have our own interests, and we live in a democracy where many around us don’t share those same values. Someone who is interested in beer and wine would know the lengthy details of how the drinks are produced, and which are “better.” Someone who is interested in cars would tell you that he or she would never go back to driving anything with a six-cylinder inline engine after leasing a vehicle equipped with a V6. Some who are interested in luxury handbags would tell you that it is so much more than a container for make-up products; it’s a statement on the social climate. I get it. We all have our things.

Learn to tell the difference between good and bad of course, but stop yourself from trying to discover good from great. Great is not that great. Great does not make you happy. Great is meaningless luxury. Great can be sustenance, yes, but it is also wasteful. Great is a lie you tell yourself so that you don’t feel bad paying double for a bottle of wine or a pair of shoes or a meal.

Having a palette for good things and appreciating them is much healthier than constantly demanding the finest. You deserve to be happy, but if happiness is having the best things in the world, you are just getting ripped off, my friend.

“Don’t be pressured into doing something you don’t want to do.” I feel like an elementary teacher told me this, but it was probably some television PSA I saw. Nevertheless, that statement stuck with me. But I don’t live by it. I do many things that I don’t want to do. I don’t like cleaning, but I do it. I don’t like waiting in long line-ups, but I wait. I don’t like paying taxes, but I have to. That’s just life. However, what I can control is what I want to spend my money on and I don’t have to spend it on what you want me to spend it on.

Dislike button

September 16, 2015September 15, 2015 / Elliot Chan / Leave a comment

How social media creates a vortex of outrage with no solution

By Elliot Chan, Opinions Editor
Formerly published in The Other Press, Sept 4, 2015

Cecil the lion, the drowned Syrian boy, and even Kony 2012: it seems as though social media today is a place where we air our grievances. Yet, after we’ve blown enough hot air at a topic, we move on to the next one. Social media is a great place to gain an audience, but it seems as though awareness is as effective as a like button.

There is so much misguided information floating around the Internet today that we aren’t solving critical problems intelligently; we prefer a mob mentality. After the death of Cecil the lion, the online world became outraged by the act of trophy hunting—and in a way, all hunting in general. With obvious nearsighted Western thinking, many couldn’t see the positive side to controlled hunting, hunting as a way to sustain national parks and control the population of potentially dangerous or pesky animals. Instead of educating themselves, we publicly demanded the head of a Minnesota dentist. It’s this type of thinking that makes many appear hypocritical.

Social media as a vessel to bring awareness to the masses has created an audience of self-righteous pundits that happily add to the noise, but do little to end it.

Pointing the lens at an overlooked crisis, social media decided to over-share the image of a drowned Syrian boy washed on a Turkish shore. It’s obviously a terrible sight, especially slotted in between newsfeed favourites: vacation pictures, selfies, and images of food. Many weren’t only outraged by the migrant crisis in Europe, but also by the fact that social media is now the platform people use to upset, guilt, and shame.

Yes, we are all nodding our head saying that what has happened is awful, but there is so much horror in the world, why share it with our morning cup of coffee? Why create activists out of people who are clearly only capable of being idle? Why shove it down our throats?

I’m not a proponent of censorship, but I am a strong supporter of context. So many people who’ve seen the dead Syrian boy are oblivious to the current crisis. They see a dead toddler and they react without thinking. Blinded by rage, all they are able to do is condemn whatever wrongdoing is taking place in the world. This is our crisis. This is a problem. The world of social media has become so easily manipulated that we are now zombies to whatever power of persuasion the networks want to use against us. People are reading misinformation sourced by other misinformation, and that leads to a vicious cycle of misguided points-of-view. We don’t know what we’re talking about, and, when we do, we have no way of acting, no solution, just stealth-shaming others.

There needs to be a change in the way we consume and discuss content and crisis online. Is a comment thread the best way to have an intelligent discourse? I don’t think so; I think it’s more of a toilet bowl we are all vomiting into.

Faceless Day: Gimmicky office stunts won’t increase productivity or ease stress

August 15, 2015August 15, 2015 / Elliot Chan / Leave a comment

By Elliot Chan, Opinions Editor
Formerly published in The Other Press. Aug 4, 2015

On July 14, Woffice, a Chinese property service company located in Handan, took part in an exercise that appeared to be quite similar to Halloween. Employees were given the choice to wear a black-and-white mask at the office, in an effort to reduce stress. With faces hidden behind thin plastic, workers could focus on their duties without worrying about the pressures of smiling, the stigma of yawning, and the boorishness of rolling their eyes. So, what mask did all the workers chose? For the day known as Faceless Day, employees at Woffice chose the character No-Face from the beloved anime, Spirited Away, and Guy Fawkes from V for Vendetta.

Now, it might just be me, but I am not sending my resumé to Woffice anytime soon. If a business needs to use masks to ease tension within the workforce, I can’t imagine the monotony of working there any other time of the year. True, unorthodox exercises such as Faceless Day are gaining popularity in offices all around the world, but how about something less juvenile?

I hate the idea of dress codes. I hate it at fancy restaurants, I hate it at nightclubs, and I sure as hell hate it in the workplace. Yes, there is an emphasis on professionalism, but having to wear a suit and tie does not make you a productive worker. It’s funny that wearing jeans to work for a day is considered a perk in some offices.

For a year and a half, I was a Starbucks barista. Starbucks has a relatively strict dress code where male employees have to wear black or beige pants—excluding jeans and sweat pants—while on the floor. I always wondered why the fabric mattered. Who is peeking behind the bar, looking under my green apron, and at my pants? I don’t know, but apparently what I wore made your mocha taste better and myself a leaner thinker.

Needless to say, I wore black jeans for most of my employment and nobody (except the manager) made a big deal about it. Well, a few co-workers pointed it out, but they were merely inspired, and a bit frightened, by my rebellious ways. Don’t even get me started on Fridays at Starbucks. During my stint, only the day partners were allowed to wear T-shirts instead of collared shirts. Ignore my sarcasm, but that was a real privilege.

I believe many companies waste too much time, money, and effort trying to find creative (and not so creative) ways to motivate and calm their employees; Faceless Day is creative, while laid-back dress code days aren’t. Ultimately though, these efforts are not going to see much, if any, return of investment. Don’t enforce rules and then take them away, expecting the workers to be more relaxed. Don’t be gimmicky. A workplace is for grown-ups, so treat employees as such; let them make their own decisions. And if you really want them to relax after a hard product sprint or dinner rush, buy them a beer, give them a day off, or take them on a retreat. Don’t give them something else to wear.

Pricing Your Product Properly Matters

July 23, 2015July 24, 2015 / Elliot Chan / Leave a comment

Before you sell your products or market your services you must first identify the cost. Understanding the price will give you a better perspective of your potential revenue, competitors and target customers. Pricing your product is a defining mark for your company and should not be taken lightly. Follow this five-part series to understand the complexity, trickery, and science behind pricing.

Originally published on Control. March 12, 2015

Part One: Cost-plus Pricing or Value-based Pricing

There are two general principles to pricing your products and services. You can rather implement the cost-plus or the value-based pricing method. Whichever one you choose, it will not only define your product but your company as a whole.

So what’s the difference?

Part Two: 7 Free Tricks To Pricing Your Product

The Good, The Bad, And The Ugly

Shoppers are inherently programmed to compare prices. If you place a $20 T-shirt next to one that costs $50, it is instantly clear which one is more affordable. However, if the $20 one is made to be far less desirable and—for what you are getting—is still quite pricy. That’s because the intention is not to sell the $20 product, but to get people to opt for the more expensive deal for the reason that it’s actually worth it.

Part Three: Tiered Pricing Can Take Your Product To The Next Level

Tiered pricing gives people choices—and we all know that people love choices. When it comes to payment, choices may bring more value to your customers. Why not let them choose how much they want and how much to pay for it? After all, when you go to the coffee shop you want the freedom to pick Small, Medium, or Large. This ideology can work for your product or services too.

Part Four: 6 Ways To Conduct An Effective Discount Promotional Campaign

After the free samples and 14-days trial period, you may be pressed to earn more leads and gain more revenue. Without adjusting your standard price, you’ve decided that implementing a discount or promotional campaign is the best avenue to take. However, there are no fixed rules when applying discounts or generating coupons. You can hand out flyers on the street, but all that effort may be wasted time. Here are six tips to conducting a successful discount promotional campaign.

Odds are at one point or another you’ll want to increase the price of your product. Investors, competitors, your internal team, and even the public may be urging you to do so. You yourself know that the current price is under valuing your product and this path is no longer sustainable. There are many reasons why raising the price makes sense, but the question is not why you should hike prices, but how to do it effectively without losing customers and decreasing your conversion rate.