How Making, Recording, and Measuring Decisions as a Team Can Change Your Company

Nothing says teamwork better than a group of people aligned in the decision making process. While some workplaces are guided by the “executive decisions” of the boss, that leadership practice might not necessary be the best approach in advocating change, nurturing involvement and learning from prior mistakes (i.e. bad decisions).

Steven Forth, CEO and director of Nugg, an application that enable workplace team members to focus, decide, track and align ideas, believes that decisions should not be made in a vacuum, and that the full decision-making cycle begins and ends with proper communication.

Forth wrote: “Some would say research, and research is sometimes needed, but the best decisions are made as part of conversations.”

Intuitive decisions should not feel random

The decision making cycle includes five key steps: surface, discuss, decide, execute, and review; all of which plays into a long-term goal. It’s true that not all decisions are of equal value; some are undoubtedly more serious than others. With that being said, the process of making decisions should not feel random, even though gut feelings, deadlines and stress may play a role.

“Emotions are critical to making intuitive decisions. ‘It feels right’ is a valid reason to make a decision,” wrote Forth. “But you still need to think through what the outcomes will be. Nugg let’s you mark any update or comment as a decision and then you or another person on your team can unfold that decision in more detail.”

Designate time to perform and review

By establishing a workplace culture that track, measure and review decisions after time have passed, allows team members to stay alert and execute appropriately in the future. Setting deadlines may seem like a stress magnifier, but that is not necessarily true. Implementing deadlines can sharpen intuitive decision-making, dampen procrastination and offer a more focused timeframe for exploration.

“Review date and getting explicit about expected and actual outcomes is so important,” Forth wrote. “And in most cases the first review should be relatively soon, within three months at the very longest. If you expect an outcome and are not getting it you need to review the decision.”

Don’t let good ideas and bad results get lost in the clutter

It’s not surprising that most people would want to quickly dismiss a bad decision from the past, wipe it from their mind and start anew. But that mentality will lead to history repeating itself. Don’t simply brush bad results under the desk, because they’ll likely reemerge in another form to waste time, effort and money.

On the flip side of the coin, good ideas are exchanged on the daily with zero trace. These ideas are often lost in an email thread, scattered amongst the shambles on your desk or simply placed in the back of your mind.

“Recording decisions and measuring the outcomes is critical today,” noted Gord Kukec, Member of the BCFerries Board of Directors, in a conversation with Nugg. “With so much happening it is easy for people to lose track of decisions and fail to check what actually results, but few teams do this in any systematic way. If you don’t record your decisions and measure the outcomes, you will never improve.”

Employ team members to participate in the decision-making process

Making decisions, especially on behalf of a whole company, is a scary venture. Ultimately, most long-term results are unpredictable.

That being the case, an individual may panic, second-guess or be guided by a bias intention. Even the most apt leaders will have trouble making those “executive decisions,” but the pressure shouldn’t fall solely on the boss—the supporting team should have equal responsibility to supply input and review previous cases, thus leading the best possible result, even if the decision was made in haste.

In an Email-Overload Work Culture, Nugg Connects Teams More Effectively

Nugg, a workplace collaboration tool based in Vancouver, understands that every morning, consulting, IT, sales, corporate and communication team members across the globe wake up to the smell of coffee and the often tricky task of emptying their email inbox.

Not surprisingly, the increased volume of digital correspondences has made it difficult to track key decisions, relay messages and identify success and failure throughout the course of a disorganized message thread.

It is the standard, but it is far from perfect. Miscommunication or misplaced messages ends up causing impactful errors that waste time, energy and money.

Nugg breaks workplace communication down into four categories: Focus, decide, track and align. This enables team members to mark each significant message as such, helping the whole team collaborate better and succeed long-term.

“A lot of people live in email,” said Tris Hussey, director of customer success at Nugg Solutions Corp., “and we are not going to fight that trend. It’s a really interesting dichotomy, where we know people are looking for tools that will help keep their team on track above the area of having meetings, emails and task managers.”

It is not good enough for Nugg to simply operate on its own; it must work seamlessly with other platforms, not just forwarding emails, but also completing the round trip. If a worker wants to do everything on Gmail, they can, and that’s the beauty of Nugg.

“Teams don’t often communicate their decisions well or quickly,” said Hussey. “They don’t track or connect decisions with goals. And then they never review their decisions. With this first iteration of [Nugg], you can see the decision records and everything you decided in the past on a particular team. There you can go: ‘Oh yeah, that was a bad decision’ or ‘Yeah! That was a great decision, we took a risk and we made it.’ Before that you don’t really have a record of that.”

According to the work by Professor Alex Pentland of MIT Media Lab, truly effective teams have a high level of energy, engagement and exploration. Energy can be the act of discussing, brainstorming or negotiating, while engagement is the reaction to the energy, should it be a nod of comprehension or feedback to what has been said. Finally, exploration is the act of bringing in new external ideas that has yet to be present within the team. Nugg is currently promoting energy and engagement within workplace, while refining the capability to explore within the platform.

Nugg wants teams to focus on the big picture by allowing the whole team to see what is happening above, below and all around them. The transparency of the application is an important aspect in terms of building a free flowing communication highway with the various company goals as clear destinations.

“We believe teams are more than just projects,” said Hussey. “They are bigger than projects. And there are things that people need to talk about that are bigger than what will happen day-to-day. If I have a project today to update the website, that’s just a facet of the entire mission of the company.”

Hussey added, “It’s the idea of capturing information, ideas and progress in a way that isn’t lost in emails or chats. Someone can say something really brilliant in chat, but if you come back to it five hours later, are you going to see it? No. But in Nugg, you’ll see it.”